Shipping, Delivery & Fulfillment Policy

Effective Date: October 8, 2026 | Last Updated: October 8, 2026

This Shipping, Delivery and Fulfillment Policy details how goods and digital services are fulfilled across the PODY mobile application and website operated by PODY Technologies Private Limited ("PODY", "we", "us"), in accordance with the Consumer Protection (E-Commerce) Rules, 2020.

      Overview: PODY delivers digital utility tokens instantly to service professionals. For physical peer-to-peer used appliance transactions, handshakes and deliveries are arranged directly between the buyer and seller.
    

1. Digital Utility Goods (Lead Tokens & Badges)

Fulfillment Mechanism: Electrician lead tokens, verified pro badges, and boost tokens are 100% digital goods delivered electronically inside the application.
Delivery Timeline: Digital tokens are credited immediately upon automated payment confirmation via native UPI or payment gateway (typically within 5 to 30 seconds).
Confirmation: An in-app receipt and ledger update is recorded instantly in the user's account under Wallet / Token Balance.

2. Peer-to-Peer Physical Appliance Handshakes

Self-Pickup & Local Transport: PODY is an intermediary platform connecting individual buyers with verified sellers. We do not own warehousing, shipping trucks, or courier logistics.
Delivery Arrangement: The buyer and seller mutually agree on physical inspection location, self-pickup, or local third-party transport (such as Porter, local tempo, or private vehicle).
Inspection Requirement: The buyer must inspect the physical unit, test operating condition, and confirm ownership documents prior to taking physical custody or paying the seller.
Shipping Costs: Any local transport fees or handling costs are settled directly between the buyer, seller, and third-party logistics provider chosen by the parties.

3. Digital Passport Issuance & Transfer

Issuance: Cryptographic appliance Digital Passports are generated immediately upon receipt scanning, serial number registration, and invoice verification.
Ownership Transfer: When an appliance is sold, the Digital Passport ownership token is transferred electronically to the buyer's account upon completion of the sale handshake.

4. Delivery Queries & Support

For any queries regarding digital token crediting, order status, or transaction records, reach our support team:

PODY Customer Support
PODY Technologies Private Limited
Email: support@pody.in
Address: HSR Layout, Bengaluru, Karnataka 560102, India