Cancellation & Refund Policy

Effective Date: October 8, 2026 | Last Updated: October 8, 2026

This Cancellation and Refund Policy applies to all services, digital lead tokens, and transactions facilitated through the PODY mobile application and website operated by PODY Technologies Private Limited ("PODY", "we", "our", or "us"), in accordance with the Consumer Protection (E-Commerce) Rules, 2020 and applicable Indian laws.

      Plain Summary: PODY provides a peer-to-peer appliance platform and a pay-per-quote lead directory for neighborhood electricians. Used appliance transactions are settled directly between buyers and sellers after physical inspection. Lead tokens are digital credits for service quotes, with clear refund protections for unconsumed tokens or verified lead fraud.
    

1. Electrician Lead Tokens (Micro-Sachet Credits)

Independent electricians and repair technicians purchase consumable digital lead tokens to submit quotes on customer service requests:

Token Nature: Tokens are closed-loop, non-transferable digital utility credits used solely inside the PODY platform to quote on service jobs.
Immediate Delivery: Tokens are credited electronically to the technician's account balance immediately upon successful UPI / payment transaction confirmation.
Unused Token Refunds: If you purchased a token pack by mistake or no longer wish to use the platform, you may request a 100% refund on all unused tokens within 7 calendar days of purchase by contacting support@pody.in with your UPI Reference ID (UTR).
Consumed Tokens: Once a lead token has been consumed to unlock customer contact details and submit a quote, it is non-refundable.
Fraudulent / Spurious Lead Restoration: If a customer service request is verified to be fraudulent, spam, or cancelled by the customer prior to technician engagement, PODY automatically restores the consumed lead token to the technician's balance upon report review.

2. Peer-to-Peer (C2C) Appliance Marketplace Sales

Intermediary Platform: PODY acts purely as an intermediary communication platform under Section 79 of the Information Technology Act, 2000. PODY does not own, inspect, warrant, or hold custody of pre-owned home appliances listed by individual sellers.
Direct Settlement: Appliance sales agreements, inspections, pricing negotiations, and payment handshakes occur directly between the buyer and seller. PODY does not hold buyer escrow or charge sales commissions.
Physical Inspection Precaution (Scam Shield): Buyers are required to inspect the physical appliance in person, verify serial numbers against the Digital Passport, test functional operation, and never send advance UPI booking deposits before physical verification.
Post-Sale Dispute Resolution: Any returns or refunds for defective pre-owned appliances must be resolved between the buyer and the seller under the terms agreed during physical handshake. If a seller engages in misrepresentation or counterfeit listing, buyers should file a report via the app to trigger immediate account suspension.

3. Refund Processing Timelines

For eligible digital token refunds approved by PODY Support:

Refunds are initiated to the original source account (UPI / bank account) within 48 hours of verification.
Depending on your banking partner or UPI app, funds typically reflect in your account within 3 to 5 business days.

4. Cancellation of Service Requests

By Customer: Customers can cancel an open appliance repair request at any time prior to accepting a technician's bid through the mobile app.
By Technician: Technicians may withdraw an unaccepted pending quote without penalty.

5. Contact for Refund Queries

PODY Customer Support & Billing
PODY Technologies Private Limited
Email: support@pody.in
Grievance Officer: grievance@pody.in
Address: HSR Layout, Bengaluru, Karnataka 560102, India